Flight Delay Compensation in Brazil: Know Your Rights
Brazilian law entitles passengers to immediate material assistance and moral damages compensation for delays over 4 hours. Claimy analyzes your case for free.
Your Rights
What you are entitled to
1h+ delay: communication
Free internet or phone calls guaranteed from 1 hour of delay.
2h+ delay: meals
Meal voucher or adequate food provided by the airline.
4h+ delay: hotel & transport
Accommodation and airport-hotel transport if overnight stay required.
Reimbursement or rebooking
Full refund or rebooking on next available flight — your choice.
Moral damages compensation
Delays over 4h are considered breach of service. Courts recognize moral damages.
Extra expenses reimbursed
Hotel, food and taxi paid out of pocket are reimbursable with receipts.
Brazilian Law: What the Airline Must Provide
Brazil has one of the strongest passenger protection frameworks in the world. ANAC Resolution 400/2016 and the Consumer Defense Code (CDC) work together to protect passengers:
- →Communication (internet/phone): from 1 hour of delay
- →Meals: from 2 hours of delay
- →Hotel + transport: from 4 hours (if overnight needed)
- →Full refund or rebooking: passenger's choice from 4h
- →Moral damages: courts recognize from 4h, higher for worse impacts
For international connections, missed connections due to delays generate significantly higher compensation awards.
How Claimy Helps International Passengers
Whether you are a Brazilian resident, a foreign tourist, or a business traveler — if your flight departed from or arrived at a Brazilian airport, you are protected by Brazilian law. Claimy handles all communications in Portuguese on your behalf. Our AI analyzes your case in minutes and our team contacts you via WhatsApp or email with the best options for compensation.
Frequently Asked Questions
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